Refund Policy
This Refund Policy applies to all products and services sold through Digistore24 (“the payment processor”). By completing a purchase, you agree to the terms below.
1. Money-Back Guarantee – No Questions Asked
This product includes a 60-day money-back guarantee, no questions asked, in accordance with Digistore24’s refund standards.
If the customer is not satisfied for any reason, Digistore24 will process a full refund within the 60-day period.
2. Refund Eligibility
All payments, billing issues, cancellations, and refund requests are handled exclusively by Digistore24 GmbH.
Refunds cannot be issued directly by our company.
For refund assistance:
https://www.digistore24.com/contact
support@digistore24.com
3. Refund Processing Time
Once approved, refunds are issued only via Digistore24.
Processing times:
Credit/Debit cards: 3–5 business days
PayPal: usually within 24 hours
SEPA / bank transfers: 5–10 business days
International banks: may take longer depending on country and banking institution
4. Non-Refundable Situations
According to Digistore24 policies, refunds may not be granted in cases such as:
Purchases outside the refund window
Abuse of the refund system
Duplicate refund requests already processed
Products explicitly marked as “non-refundable” on the checkout page
Excessive refunds from the same customer (fraud prevention)
5. Chargebacks
Customers agree to contact Digistore24 first before opening any chargeback.
Unauthorized or fraud-flagged chargebacks may lead to:
Permanent blocking of future purchases
Legal collection action handled by Digistore24
6. Contact Information
If you have questions about the product, delivery process, or how to request support, you may contact us directly:
Support Email: support@volunteerslourdes.com
For payment-related matters (charges, refunds, receipts, cancellations), contact:
Digistore24 Support:
https://www.digistore24.com/contact
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Refund Policy: All purchases include a 60-day money-back guarantee, no questions asked. If you are not satisfied for any reason, you may request a full refund directly through Digistore24 within 60 days of your purchas
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